The Missing Ink

PRIVACY POLICY

RedBedlam Limited is committed to protecting and respecting your privacy. We are keen to strike a fair balance between your personal privacy and ensuring you obtain full value from the internet and other products we may be able to market to you.

This policy with our Terms and Conditions, e-Security Policy and any other documents referred to) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

INFORMATION WE MAY COLLECT FROM YOU

We may collect and process the following data about you:

Information that you provide by filling in forms on our Website at http://www.missing-ink.com/ (the 'Website'). This includes information provided at the time of registering to use our Website, subscribing to our service, posting material or requesting further services. We may also ask you for information when you report a problem with our Website.
If you contact us, we may keep a record of that correspondence.
We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them.
Details of transactions you carry out through our Website and of the fulfilment of your orders.
Details of your visits to our Website including, but not limited to, traffic data, location data, weblogs and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access.

IP ADDRESSES AND COOKIES

We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers. This is statistical data about our users' browsing actions and patterns, and does not identify any individual.

For the same reason, we may obtain information about your general internet usage by using a cookie file which is stored on the hard drive of your computer. Cookies contain information that is transferred to your computer's hard drive. They help us to improve our Website and to deliver a better and more personalised service. They enable us:

To estimate our audience size and usage pattern.
To store information about your preferences, and so allow us to customise our Website according to your individual interests.
To speed up your searches.
To recognise you when you return to our Website.

You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, if you select this setting you may be unable to access certain parts of our Website. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you log on to our Website.

Please note that our advertisers and other third parties who may link to our Website may also use cookies, over which we have no control.

WHERE WE STORE YOUR PERSONAL DATA

The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area ('EEA'). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff maybe engaged in, among other things, the fulfilment of your order, the processing of your payment details, the provision of our services and the processing of your data. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted using SSL technology. Where we have given you a username and password which enables you to access certain parts of our Website, you are responsible for keeping these details confidential. You are not permitted to share your username and password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will take reasonable steps to protect your personal data, we cannot guarantee the security of your data transmitted to our Website; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

USES MADE OF THE INFORMATION

We use information held about you in the following ways:

To ensure that content from our Website is presented in the most effective manner for you and for your computer.
To provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes.
To carry out our obligations arising from any contracts entered into between you and us.
To allow you to participate in interactive features of our service, when you choose to do so.
To notify you about changes to our service.

If you are an existing Member, we will contact you by electronic means (e-mail) or via SMS with information about goods and services similar to those which were the subject of a previous sale to you.

If you do not want us to use your data in this way for marketing purposes, please tick the relevant box situated on the form on which we collect your data (the registration form).

We do not disclose information about identifiable individuals to our advertisers, but we may provide them with aggregate information (general information that does not identify any Members) about our users. We may also use such aggregate information to help advertisers reach the kind of audience they want to target. We may make use of the personal data we have collected from you to enable us to comply with our advertisers' wishes by displaying their advertisement to that target audience.

DISCLOSURE OF YOUR INFORMATION

We may disclose your personal information to third parties:

In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.

If RedBedlam Limited or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.

If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our Terms and other agreements; or to protect the rights, property, or safety of RedBedlam Limited, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

SECURITY POLICY

RedBedlam Limited and its suppliers have a management and corporate commitment to information security within our organisations and provide clear direction, guidance and responsibilities and procedures in this respect. Our e-Security Policy refers to both our measures and those undertaken by our suppliers as relevant.

All employees are briefed on the importance of personal data and security and confidentiality of information obtained.

We control physical security in relation to the information and personal data that is contained at our facilities and restrict access to the Website, buildings, computer rooms, office desk, technology areas, equipment and other facilities where unauthorised access by people could compromise our security.

All proprietary or confidential information, including personal data, is contained or stored on computer and any that is contained and stored on manual files are locked up and secure.

We seek to control access to information and personal data, including existing procedures for authorising and authenticating Members as well as software controls for restricting access and techniques for protecting data such as encryption. Encryption is used in connection with our payment facilities for Members.

We monitor and log access so as to assist in detection and investigation of security breaches and any attempted breaches where they occur.

We maintain a business continuity plan as a contingency plan, which identifies our business functions, and assets (including personal data), which would need to be maintained in the event of disaster and set out the procedures for protecting and restoring them if necessary.

Our staff is trained on security systems and we have relevant procedures in place in relation to the obligations under the Act. Accordingly, staff are aware of information security issues and they can go to the compliance officer with any issues relating to the Act, privacy or personal data. From time to time we endeavour to provide external trainers to deliver training seminars on the relevant subject.

In respect of detection and investigation of breaches where they occur, we have in place relevant controls, which should alert us to a breach in security. We endeavour to investigate every breach of security.

The personal data and information held by us are currently stored on our systems, servers, databases and back-up servers.

We are taking and will endeavour to continue to take all reasonable steps in order to protect our information and all personal data. However, we cannot guarantee the security of any personal information or data disclosed to us or collected by us.

YOUR RIGHTS

You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us at [email protected].

Our Website may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

ACCESS TO INFORMATION

The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request will need to be set out strictly in accordance with our requirements and may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.

CHANGES TO OUR PRIVACY POLICY

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. For a summary please refer to our e-Security Policy to be read in conjunction with this Privacy Policy. Please note that our Disclaimer equally applies.

CONTACT

We welcome your views about the website and this privacy policy. If you have any questions or comments please contact us at the following address:
Missing Ink Enquiries
RedBedlam Limited,
c/o Marks & Co
100 Church Street
Brighton
BN1 1UJ
Alternatively, please email us at [email protected]